Lucky Coin Rules and Regulations in Australia

These General Terms apply when you access the website, mobile application, account features, games, betting products, bonus offers, payment functions, support channels, and any related services made available through Lucky Coin.

By creating an account, signing in, placing a bet, accepting bonuses, or using any platform feature, you agree to be bound by these Terms, the Privacy Policy, responsible gambling rules, payment rules, bonus terms, game rules, and any product rules shown before use.

Eligibility and registration

You may use the services only if all of the following requirements are met:

• You are at least 18 years of age.
• You have legal capacity to enter a binding agreement.
• You register in your own legal name and supply accurate details.
• You do not hold more than one active account unless the platform has approved it in writing.
• You are located in a place where the relevant services are allowed by law.
• You are not subject to an exclusion, account block, regulatory ban, or other restriction.

The platform may ask for proof of identity, age, address, payment ownership, source of funds, or other details required for legal, security, or operational reasons. Access may be limited until those checks are complete.

Changes to the Terms

Lucky Coin may amend these Terms where required for legal compliance, product changes, security controls, operational needs, or regulatory guidance. The updated version applies after publication or after notice has been given where required by law. If you continue to use the services after the updated Terms take effect, you accept the updated rules.

Proper platform use

You agree to use the platform only for lawful personal entertainment and permitted betting activity. The following conduct is not allowed:

• False registration details or use of another person’s identity.
• Account sharing, account sale, or account transfer.
• Fraud, collusion, chargeback abuse, bonus abuse, or manipulation of odds.
• Automated access, bots, scripts, scraping, data mining, or interference with platform systems.
• Use of payment methods that you do not own or are not authorised to use.
• Any act that may breach Australian law, state or territory rules, or applicable licensing requirements.

Intellectual property and content protection

All platform content, including text, design, software, logos, graphics, odds data, game information, rules, and account interfaces, is protected by intellectual property laws. You receive a limited, personal, revocable right to use the services under these Terms. You must not copy, adapt, distribute, sell, reverse engineer, or commercially exploit platform content unless written permission has been granted.

Liability and Australian consumer rights

Nothing in these Terms limits rights that cannot be excluded under the Australian Consumer Law or other mandatory legislation. Subject to those rights, the platform is not liable for loss caused by unauthorised account use, incorrect information supplied by you, third party payment delays, network failures, device problems, suspended access due to verification, or use of the services in a place where they are not allowed.

These rules apply to all bets, odds, markets, events, bet slips, settlement decisions, cash out features where available, bonus bets, and wagering services offered through Lucky Coin.

Eligibility to place bets

You may place bets only after successful registration and any required identity checks. The platform may refuse betting access if age, identity, location, payment ownership, account status, or legal eligibility cannot be confirmed.

You must not place a bet on behalf of another person. You must not use inside information, unlawful coordination, automated tools, or any method intended to gain an unfair advantage.

Bet acceptance

A bet is accepted only when the platform confirms acceptance through the account or bet slip. A bet request may be rejected, delayed, limited, or reviewed before acceptance. Odds may change before acceptance, and the accepted odds are those confirmed in the final bet record.

A bet may be voided, corrected, or settled differently if any of the following applies:

• The event is cancelled, abandoned, postponed, or materially changed.
• A market was created with an obvious error.
• Odds, prices, scores, results, or participant details were displayed incorrectly.
• The bet was placed after the result was known or after a relevant event had occurred.
• A technical fault affected the bet slip, account, market, or settlement system.
• The bet breached these Terms, bonus rules, or legal requirements.

Minimum and maximum bet amounts

Minimum and maximum bet amounts may differ by product, market, event, account status, payment method, bonus type, or regulatory requirement. The available limits are shown in the account, bet slip, promotion terms, or product rules before submission.

The platform may apply account level betting limits or market limits for risk control, responsible gambling, fraud prevention, legal compliance, or product integrity.

Settlement of wins and losses

Bets are settled according to the official result, the published market rules, and the accepted odds recorded in your account. Winnings are calculated after stake, odds, bonus conditions, deductions, voided selections, and settlement rules have been applied.

If an event result is corrected by an official body, the platform may amend settlement where product rules allow that correction. If a market is void, the stake is usually returned unless the specific rules state otherwise.

Betting restrictions and cancellation policies

The platform may restrict, suspend, cancel, or void bets where required for compliance, responsible gambling, fraud prevention, market integrity, technical faults, or breach of these Terms. Any decision may affect pending bets, bonus bets, account access, or withdrawal eligibility.

Bonus bets and bonuses are subject to separate terms, including expiry dates, eligible markets, minimum odds, turnover rules, withdrawal limits, and cancellation rules. You should read each bonus term before accepting an offer.

They apply to deposits, withdrawals, account balances, refunds, chargebacks, payment verification, transaction limits, and any payment method shown in the cashier or account area.

Deposits

You may deposit only through payment methods made available in your account. The payment method must be in your own name unless the platform expressly allows another arrangement and can verify lawful authority.

Deposit availability, minimum amounts, maximum amounts, fees, and processing details are displayed before the transaction is submitted. A deposit is credited after the payment provider and platform systems confirm the transaction.

The platform may refuse or reverse a deposit if it is unauthorised, linked to fraud, affected by a payment error, made through a restricted method, or inconsistent with responsible gambling or legal controls.

Withdrawals

Withdrawals may be requested through the account using an available withdrawal method. The platform may require verification before processing, including proof of identity, proof of address, payment ownership, age checks, source of funds information, or other documents required under law.

Withdrawal timing depends on verification status, payment provider processing, bank handling, internal review, public holidays, technical checks, and any pending bet or bonus requirement. Estimated timeframes are shown in the account or payment page where available.

A withdrawal may be delayed, cancelled, split, returned to the deposit method, or held for review if:

• Identity, age, address, or payment ownership is incomplete.
• Bonus terms have not been satisfied.
• The account is under security, AML, responsible gambling, or fraud review.
• The transaction appears suspicious or inconsistent with account history.
• A payment provider rejects, reverses, or queries the transaction.
• The law requires a hold, report, or additional check.

Fees, limits, and balance rules

Any fee, limit, exchange rate, or payment provider cost is disclosed where it applies. Your bank or payment provider may impose separate costs or processing rules outside the platform’s control.

Account balances may be adjusted for void bets, settlement corrections, chargebacks, duplicate credits, obvious errors, bonus cancellations, or unlawful activity. If a transaction is processed in error, the platform may correct the balance and recover the affected amount where permitted by law.

Transaction restrictions and cancellations

The platform may cancel or restrict payment operations if required for legal compliance, security, AML controls, responsible gambling measures, technical faults, payment provider rules, or breach of these Terms. You must not use the account as a banking facility or payment transfer service.

These rules help protect users who take part in betting or gaming services. You should use the platform within personal limits and seek support if gambling activity causes financial pressure, stress, conflict, loss of control, or harm.

Account controls

Available controls may include:

• Deposit limits.
• Betting limits.
• Loss limits.
• Session limits.
• Time reminders.
• Cooling off periods.
• Temporary account suspension.
• Self exclusion options.
• Product restrictions.
• Marketing opt out settings.

Limits may take effect immediately or after a waiting period, depending on the type of limit and whether the change increases or reduces access. A request to reduce gambling access is generally applied as soon as practicable. A request to increase limits may be subject to a delay, review, or refusal.

Self exclusion and access restrictions

If you request self exclusion, the account may be closed or restricted for the selected period. During exclusion, you must not attempt to register a new account, use another person’s account, or bypass account controls.

For licensed Australian wagering services, BetStop, the National Self Exclusion Register, may also apply. BetStop is operated for Australian licensed interactive wagering providers. Casino style online gambling products may be subject to different legal restrictions in Australia.

Risk review and intervention

The platform may review account activity for indicators of gambling harm, including rapid deposit patterns, repeated failed deposits, significant losses, frequent limit changes, extended sessions, withdrawal cancellation patterns, or contact that suggests distress.

Where risk is identified, the platform may contact you, restrict bonuses, apply limits, suspend betting access, close the account, or refer you to support resources where appropriate.

Support services in Australia

Australian support services include:

• Gambling Help Online at gamblinghelponline.org.au.
• National Gambling Helpline at 1800 858 858.
• BetStop at betstop.gov.au for licensed wagering self exclusion.
• Lifeline at 13 11 14 for crisis support.

These services operate independently of the platform and may offer confidential counselling, self exclusion information, financial counselling referrals, and support for affected family members.

Rules are designed to prevent the platform being used for money laundering, terrorism financing, fraud, sanctions breaches, or other unlawful financial activity. Lucky Coin may apply checks required under the Anti Money Laundering and Counter Terrorism Financing Act 2006 (Cth), applicable rules, payment provider standards, and internal risk controls.

Identity verification

You may be required to supply information or documents such as:

• Full legal name.
• Date of birth.
• Residential address.
• Government issued identity document.
• Proof of address.
• Payment ownership evidence.
• Source of funds or source of wealth information.
• Details about account activity or transaction purpose.

The platform may verify information through document review, database checks, payment provider checks, device data, location data, account history, and other lawful sources.

Transaction monitoring

Account and payment activity may be monitored for unusual or suspicious patterns. Examples include rapid deposits and withdrawals, use of multiple payment methods, inconsistent personal details, payment activity that does not align with account history, chargebacks, linked accounts, or attempts to avoid limits.

Suspicious activity and consequences

If suspicious activity is identified, the platform may take one or more actions:

• Request further information or documents.
• Delay deposits or withdrawals.
• Restrict betting, bonus access, or account functions.
• Void bets or remove bonuses where rules were breached.
• Freeze funds while a review is completed.
• Close or block the account.
• Report activity to relevant authorities where required by law.

You must cooperate with lawful AML requests. Failure to supply information, false documents, or inconsistent explanations may lead to account restrictions, payment holds, or permanent closure.

The policy explains how personal information is collected, used, disclosed, stored, and protected when you use the website, mobile application, account features, payments, betting services, support channels, and marketing settings.

The platform must handle personal information in accordance with applicable Australian privacy requirements, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where those laws apply.

Personal information collected

Personal information may include:

• Name, date of birth, address, email address, and phone number.
• Account registration details, login records, and account preferences.
• Identity verification documents and verification results.
• Payment details, transaction records, withdrawal requests, and payment ownership evidence.
• Betting records, odds accepted, event history, game activity, bonus use, and account limits.
• Device information, IP address, location indicators, cookies, browser data, and security logs.
• Support messages, complaints, responsible gambling interactions, and AML review information.

How information is used

Personal information may be used for:

• Account registration and administration.
• Age, identity, and location checks.
• Payment processing and withdrawal review.
• Bet settlement, bonus management, and odds record keeping.
• Fraud prevention, AML checks, and security monitoring.
• Responsible gambling reviews and account controls.
• Customer support and complaint handling.
• Legal compliance, audits, reporting, and dispute management.
• Marketing only where consent or lawful permission applies.

Disclosure and storage

Personal information may be disclosed to payment providers, identity verification services, fraud prevention suppliers, technology vendors, professional advisers, regulators, law enforcement bodies, dispute resolution bodies, and other parties where permitted or required by law.

Information may be stored in Australia or overseas, subject to legal safeguards and contractual controls where required. Retention periods depend on legal obligations, account history, dispute risk, AML requirements, and operational needs.

Your privacy rights

You may request access to personal information held about you and ask for correction if it is inaccurate, incomplete, or out of date. You may also raise a privacy complaint, withdraw marketing consent, and ask for information about data handling practices.

Some records may need to be retained despite an account closure request, including records required for legal compliance, AML obligations, responsible gambling obligations, payment disputes, fraud prevention, and regulatory reporting.

Account protection rules cover account access, personal information, payment activity, betting records, and platform systems. You must also take reasonable steps to protect your account credentials and devices.

Platform controls

Measures may include:

• Encryption for sensitive data during transmission and storage.
• Secure payment processing through authorised payment channels.
• Password controls and account access monitoring.
• Two factor authentication where available.
• Device, location, and session checks.
• Fraud detection and unusual activity alerts.
• Restricted staff access to personal information.
• Internal audit logs and operational reviews.
• Incident response procedures for relevant events.

Your account responsibilities

You must keep login details confidential and use a strong password that is not used on other services. You must notify support promptly if you suspect unauthorised access, payment misuse, identity theft, device compromise, or incorrect account activity.

You are responsible for activity carried out through your account unless the law provides otherwise or the platform has failed to meet a mandatory obligation. The platform may lock, suspend, or restrict account access during a review.

Technical faults and unauthorised access

If a technical fault, protection issue, or unauthorised access event affects the account, the platform may cancel affected transactions, correct balances, reset credentials, require further verification, suspend withdrawals, or close affected sessions.

The platform will handle eligible data incidents according to applicable Australian legal requirements, including assessment and notification duties under the Notifiable Data Breaches scheme where those duties apply.