Lucky Coin Privacy Policy

Lucky Coin may collect personal information needed to operate account services, verify identity, process transactions, protect the website, and meet legal duties.

Personal data may include:

• Name, date of birth, residential address, email address, and phone number.
• Account details, log in records, preferences, and communication history.
• Identity documents used for age, identity, source of funds, or security checks.
• Payment details, transaction records, deposits, withdrawals, and related verification data.
• Game activity, sportsbook activity, bonus use, risk records, and responsible gambling records.
• Device information, IP address, browser type, cookies, website usage data, and technical logs.

Personal information is collected only where it is relevant to the services, legal compliance, security, or account administration.

Protection measures may include:

• Encryption and secure transmission methods for sensitive data.
• Restricted staff access based on role and business need.
• Account security checks, fraud monitoring, and activity review.
• Internal policies for confidentiality, data retention, and incident response.
• Supplier controls where external service providers process information.

For Australian users, the handling of personal information should align with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and the Notifiable Data Breaches scheme where applicable.

Users may request access to personal information, ask for correction of inaccurate data, or request deletion where retention is no longer required by law, contract, dispute management, responsible gambling duties, or compliance obligations.

Collected information is used for lawful and transparent purposes connected with the operation of the website and online services.

Personal data may be used to:

• Create, manage, and secure user accounts.
• Confirm age, identity, location, and account eligibility.
• Process deposits, withdrawals, refunds, chargebacks, and payment checks.
• Deliver casino, sportsbook, account, support, and responsible gambling services.
• Detect fraud, suspicious activity, bonus abuse, unauthorised access, and security risks.
• Meet legal, regulatory, tax, audit, dispute, and record keeping duties.
• Improve website performance, content structure, account tools, and service reliability.
• Analyse website use, traffic sources, device data, and general user behaviour.
• Send service messages, account notices, policy updates, and required operational communications.
• Send marketing communications only where consent has been given or where permitted by the Spam Act 2003 (Cth).

Marketing preferences may be changed through account settings or support channels, subject to any technical or legal limits. Operational and legal messages may still be sent where they are required for account administration, security, or compliance.

Users may request access to personal information held about them. Requests may require identity verification before any data is released, updated, or deleted.

Access, correction, and deletion requests may include:

• A copy of account profile data and key account records.
• Correction of inaccurate, incomplete, or outdated personal information.
• Updates to contact details, payment information, and communication preferences.
• Deletion of personal data where there is no legal, regulatory, security, dispute, or responsible gambling reason to retain it.

Certain records may need to be kept after an account is closed. These records may include transaction history, identity checks, security logs, responsible gambling records, dispute files, and regulatory records.

By using Lucky Coin, a user consents to reasonable security checks and to payment data processing by banks, payment processors, fraud prevention providers, identity verification providers, and other service providers required to operate transactions and account protection.

The website is intended only for users aged 18 years or over. A person under 18 must not create an account, deposit funds, place bets, play casino games, or use gambling services.

The operator may not be able to confirm a user’s age based only on information entered during registration. Identity documents, age verification checks, or other evidence may be requested to confirm eligibility.

If personal information relating to a minor has been submitted, a parent or legal guardian may request review and deletion. After verification of the request, the operator will delete the minor’s personal data unless retention is required by law, security obligations, dispute handling, or regulatory reporting.

Personal information may be processed outside Australia where service providers, technology suppliers, payment processors, verification providers, analytics providers, support partners, or group entities operate.

A user who uses the website consents to the transfer and processing of personal data in other jurisdictions for purposes described in this Privacy Policy.

International processing is subject to confidentiality and security controls. Partners that handle personal information must use it only for authorised purposes and must apply suitable safeguards for storage, access, disclosure, and transfer.

Any legal disclaimer published with this Privacy Policy may explain, qualify, or affect how certain rules apply to the user. The disclaimer may apply to matters such as service availability, legal obligations, technical limits, third party processing, and the scope of liability permitted by law.

The disclaimer applies when the user accepts this Privacy Policy through a signature, tick box, account registration, website use, continued account access, or another acceptance or accession process recognised by the operator.

Nothing in this document removes rights that cannot be excluded under Australian law.

Cookies are small text files stored on a device when a user visits websites. They help the website recognise the device, remember preferences, maintain sessions, measure usage, and improve online services.

Cookies and similar technologies may be used for:

• Website statistics and traffic measurement.
• Behaviour analysis across pages and service areas.
• Account session management and security checks.
• Personalisation of settings, language, and account preferences.
• Website testing, performance review, and service improvement.

Cookies are kept for one year unless the user deletes them earlier through browser settings or device controls. Some cookies may be required for account security, fraud prevention, payment processing, or basic website operation.

Users may block or delete cookies through browser settings. Some features may not work as intended if required cookies are disabled.

Use of Lucky Coin confirms full acceptance of this Privacy Policy, including the collection, use, processing, disclosure, transfer, retention, and destruction of personal information as described in this document.

The current version of the Privacy Policy prevails over earlier versions. If the policy is updated, continued use of the website or account services may be treated as acceptance of the updated terms, subject to any notice requirements that apply under law.

Users should review the current version regularly to stay informed about how personal data is handled.

Personal information may be shared with third parties where required by law, needed to resolve disputes, permitted under agreements, or necessary for the operation of account, payment, verification, analytics, support, security, and compliance services.

Third parties may include:

• Payment processors, banks, and transaction service providers.
• Identity, age, and security verification providers.
• Fraud prevention, risk monitoring, and compliance suppliers.
• Technology, hosting, analytics, and customer support providers.
• Regulators, law enforcement bodies, courts, tribunals, auditors, and legal advisers.
• Business partners where disclosure is required under a lawful agreement.

Where third party providers are listed on the website, users may review those details there. If a provider is not listed, the operator should identify the purpose and scope of the disclosure where required or reasonably requested.

A user who submits personal data gives consent for disclosure to third parties for the purposes described in this Privacy Policy, subject to legal limits and applicable privacy protections.

The website may contain links to third party websites, payment pages, verification tools, social platforms, affiliates, or information resources. Those external websites may have their own privacy policies, cookie rules, and data handling practices.

The operator is not responsible for the privacy practices, security standards, content, or data use of external websites. Users should review the privacy policy of any third party website before sharing personal information or using external services.

Care should be taken when leaving the website, as external websites may collect information under separate terms.